Refund policy

Return & Refund Policy

Last Updated: July 4, 2026

At Gentl Socks, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In its original condition

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase or your order confirmation

Starting a Return

To request a return, please contact us through our Contact Us page or email us at:

support@gentlsocks.com (Placeholder – update once your support email is created.)

If your return is approved, we'll provide instructions on how and where to send your package.

Please do not send items back without first contacting us. Returns received without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing items

Please contact us immediately so we can resolve the issue as quickly as possible.

Including photos of the item and packaging will help us process your request faster.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return.

These include:

  • Worn or washed compression socks

  • Personalized or custom products

  • Gift cards

  • Clearance or final sale items (unless required by law)

If you're unsure whether your item qualifies, please contact us before sending it back.

Exchanges

The quickest way to receive a different size, color, or style is to return your original purchase (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with applicable consumer protection laws.

Returned items must be:

  • Unworn

  • Unused

  • In their original packaging

  • Include proof of purchase

Refunds

Once we receive your returned item, we'll inspect it and notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow:

  • Up to 10 business days for us to process the refund after approval.

  • Additional processing time by your bank or credit card provider before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of:

  • Our error

  • A defective product

  • A damaged shipment

  • The wrong item being sent

Customers are responsible for return shipping costs unless otherwise required by law or approved by Gentl Socks.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, we're happy to help.

Email: support@gentlsocks.com (Placeholder until your support email is available.)

Or contact us through the Contact Us page on our website.